Elevate Cycles offers a simple 30 Day Returns policy. You can return new/unused item (s) within 30 days from the time of purchase for a refund of the original purchase price if defective.
Returned items must be in the original box and/or packaging with all tags included. No returns on parts that have been installed. A restocking fee of up to 20% may be applied depending on the returned product (subject to Elevate Cycles).
Pre-Owned Bicycles returns are subject to 20% restocking fee
Please refer to "Payment Terms & Conditions" for any additional fees on returned items.
PLEASE NOTE THE FOLLOWING EXCEPTIONS:
For returns on used complete-bikes, contact us at 518-371-4641 or email us at [email protected]
RETURNS ARE NOT ACCEPTED ON THE FOLLOWING:
- Nutritional/food products
- Custom-assembled products (a complete bike built of components you selected, a wheelbuild, etc.)
- Used or damaged merchandise, unless the item failed due to a manufacturer defect. Elevate cycles will facilitate all warranties provided by the individual manufacturers by making a claim on your behalf.
If you prefer, you can arrange shipping on your own with your preferred package carrier. Be advised, the expected service time for a return is 2-3 days upon receipt. Please make sure to include your order number and return your package to the address provided below:
215 Guideboard rd. rear
Halfmoon, NY 12065